Job Description

Job Summary

Nati Boutique, a rapidly growing boutique retailer, is looking for an experienced Retail Sales Lead to join our fantastic team out of our flagship store in Venice. Our team has a passion for fashion, are hard-working, have good communication skills, and are trustworthy and reliable. They know that it requires their full attention and passion to help women feel great when they enter and leave our store.

As a Sales Lead, you will work directly under the Store Manager, helping to ensure the store operates smoothly and efficiently. At the direction of the Manager, you will assist in the training and supervising staff, as well as driving sales and meeting the financial goals of the store. You will also help implement processes that attract and retain guests while partnering with our Operations team to oversee and track inventory.

If you’re knowledgeable about retail store operations and have a passion for customer service, we want to hear from you!

Responsibilities

1. Lead by example and uphold the highest standards in customer service.
2. Assist with the day-to-day responsibilities of a high-volume sales environment.
3. Assist Store Manager with staffing needs, setting and achieving sales targets, and handling operational duties and sales metrics.
4. Maintain expert-level product knowledge by familiarizing yourself with store inventory.
5. Oversee Sales Associates, ensuring optimal performance, product knowledge, and customer satisfaction; coaching employees in tactics to attract and retain customers.
6. Assist in driving the development of process improvements, link warehoused inventory into the store, track inventory performance, restocking and organizing items, as well as overall inventory management.
7. Quickly and efficiently resolve problems that arise such as customer complaints and supply shortages, in addition to the processing of exceptions including returns and damages.
8. Deliver a high level of customer service by welcoming customers into the store, assisting customers with clothing selection, ensuring that fitting rooms are ready for customers by promptly clearing out merchandise and returning it to the sales floor, processing transactions accurately and with a sense of urgency, and bagging items, and accurately execute end-of-day settlements.
9. Demonstrate a professional and warm attitude that encourages a strong sense of teamwork at all times, especially during fast-paced peak hours/seasons.

Qualifications

1. Minimum 1-2 years as a Sales Lead (or related role) with a high-volume fashion retail company.
2. Solid understanding of sales techniques and best practices in customer service.
3. Excellent team building and leadership skills and proven experience coaching employees in tactics to attract and retain clientele.
4. Proven ability to lead a small to medium sized Sales team in order to meet and exceed sales goals.
5. Familiarity with inventory control systems and procedures.
6. This role requires open availability to work 4-5 days a week, including regular weekend shifts and some holidays.
7. A positive, outgoing, and engaging personality - able to initiate contact with the customers and identify their shopping needs.
8. Positive, can-do attitude with a proactive mindset; desire to wear many hats and jump in to help wherever needed.
9. Desire and motivation to consistently show initiative by going above and beyond the call of duty.
10. High level of maturity, integrity and attention to detail.
11. Able to establish and maintain a good rapport with coworkers and customers.
12. Must be able to stand up to 8 hours and carry up to 50lbs with or without reasonable accommodation. This position involves moving large bags of inventory.

Job Types: Part-Time or Full-time options available

PLEASE NOTE: The position will begin at the end of February or early March, with the training taking place at our Venice location. The role will be based at our new store, which is set to open shortly thereafter in mid March.

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