Job Description

Job Description

Job Description

ABOUT COLONIAL DOWNS GROUP

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie's Gaming Emporium, Rosie's Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. we celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our Team Members and propels us toward the achievement of our vision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
• Responsible for fostering an environment of support and motivation for Team Members.
• Maintains complete confidentiality of company information.
• Punctual to all meetings with a positive attitude and openly participates.
• Ensures compliance with approved procedures.
• Protects company assets by adhering to company policies and all state and regulatory compliance including; but not limited to, internal controls, policies and procedures, and responsible gaming.
• Maintains the electronic components, systems, and peripherals of HHR machines; performs preventative maintenance on HHR Machines during down time.
• Ensures gaming devices are operating properly; promptly calls for technical or supervisory assistance when necessary.
• Performs minor repair to slot machines.
• Promotes and issues the players’ card and or reprints cards upon request; meets set goals for players’ card signups.
• Changes ticket paper and for writes up jackpot forms correctly.
• Must be able to read gaming floor glass and pay table information and be able to recall vital game histories.
• Handles guest relations and minor guest disputes.
• Notifies shift supervisor of irregularities in customers’ play.
• Maintains a clean and safe environment and performs all job duties in a safe and responsible manner.
• Acts in the capacity of other positions on an as needed basis.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
• Keeps position supervisor informed of relevant activities.
• Other duties as assigned.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

POSITION QUALIFICATIONS

• High School diploma or GED certificate, plus six months to one year of work experience; other combinations of education and experience may be considered.
• Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels and varied light levels including flashing lights.

CERTIFICATES, LICENSES, AND REGISTRATIONS

• The successful candidate will be required to obtain and maintain a Virginia Racing Commission (VRC) racing license.

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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