Job Description

Our client, one of the largest and most respectable universities in the country is actively seeking a Facilities and Services Support Specialist. This is a contract to hire opportunity, and an excellent foot in the door to the university. Excellent for new college graduates, people looking to supplement income, and especially for candidates with experience in facilities support roles.

Details:
Friday and Saturday - 9:30pm - 6am (16hrs)
Pay: $18/hr + $1/hr shift differential 
Location: College town 

Job Duties:

 

• Troubleshoot and respond to service calls and requests received via telephone, e-mail, and web-based (to include social media) Create, assign, and dispatch work orders to appropriate personnel and/or departments.
• Assist with resolution of facilities operational problems within defined schedules and service level agreements; advise management of tasks requiring priority attention. Maintain daily logs of facility issues and maintenance activities.
• Continuously monitors and responds to building automation system alarms.
• Respond to emergencies situations within the parameters of the University of Rochester. Prepare emergency documentation based on the National Incident Management System (NIMS) comprehensive national approach.
• Manage CSC Control Center (comprehensive management program which houses critical facilities information – absences, shutdowns, staff work location, weekend and holiday hours, after hours, on-call, off-site, elevator, fire panel, vehicles list, critical phone numbers, waste/recycling); update on-call personnel and contact information.
• Manage absence calls for University Facilities and Services and other departments.

Qualifications :

• Must have at least one year related experience
• Must have used MS Office Suite (excel, word, outlook) in a professional setting
• Excellent Customer Service skills
• Ability to remain calm under pressures and adhere to deadlines
• Needs to have at least a HS Diploma, would prefer high level education in lieu of years of experience

Job Tags

Holiday work, Contract work, Shift work, Night shift, Weekend work, Saturday,

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