Job Description

Job Title: Training Delivery Coordinator

Job Summary: The Training Delivery Coordinator supports and maintains the WFD training facility, ensuring it is a welcoming space. They work with customers, vendors, shippers, and suppliers to coordinate training resources and provide administrative support to the Workforce Development Team.

Essential Functions | Responsibilities:

• Greets CDW clients and provides outstanding customer care.
• Coordinates and prepares training resources for delivery of training programs.
• Schedules training facilities, equipment, and supplies.
• Works closely with CDW room rental agent to schedule classroom space.
• Serves as point of contact for training programs and responds to client inquiries.
• Provides hands-on assistance for the remote Technology team.
• Orders, receives, inventories, and stores courseware, equipment, and other training supplies.
• Prepares travel equipment for shipping and arranges transportation.
• Prepares reports and statistics on classroom activity and resource consumption.
• Prepares classrooms for use and maintains overall appearance of the training center.
• Ensures cleanliness of breakroom and serves snacks and beverages.
• Coordinates with other on-site staff members to ensure full schedule coverage.
• Performs other administrative duties as assigned by management.

Experience:

• Prior experience with project coordination.
• 3-5 years experience in a customer service position.
• Experience managing multiple calendars in different time zones.
• Computer experience using Microsoft Office Suite.

Competencies:

• Superior writing and verbal communication skills.
• Ability to work with all levels of internal and external clients.
• Experience with identifying problems and creating proactive steps to resolve them.
• Strong attention to deadlines with accuracy and efficiency.
• Ability to deliver projects and all deliverables with accuracy.
• Capable of managing several tasks, projects, and client deliverables effectively.
• Ability to demonstrate concern for satisfying customers.
• Ability to keep functioning effectively under pressure.
• Ability to negotiate skillfully to create the best outcome possible.

Education:

• High School Diploma required, Associate Degree in Business Administration or similar preferred.

Technical Requirements:

• Intermediate to Advanced experience using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

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