Job Description

Position: Technical Support Specialist


Location: Salt Lake City, UT 84120


Duration: 3 months contract to hire

Pay rate $15.54/hr on w2

Hybrid Schedule


Expected in-office days: 3 times a week


Expected remote days: 2 times a week

Daily working hours between 6am -7pm EST anyday of the week.

Start Date: ASAP

Summary:


Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment. Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution. Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs).

Key Responsibilities:


Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.


Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.


Escalates complex problems to other resolver teams or vendors.

Indotronix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Indotronix International Corporation

Job Tags

Contract work, Immediate start,

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