Job Description
2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America
This position assists the manager by providing leadership and direction to Specialist on the Revenue Operations team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Ensure high quality customer service according to department and company policy
- Monitor team productivity and progress of specific area job functions
- Determine staffing plans that promote the most effective use of all teammates
- Establish, communicate, and ensure departmental goals and objectives are achieved
- Address teammate relations issues appropriately and escalate to manager as necessary
- Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
- Write and conduct teammate annual Performance Development Reviews (PDRs) as required
- Maintain teammate records in compliance with DaVita policy's and any applicable laws
- Understand and communicate DaVita company policies and procedures
- Work with People Services and manager to recruit teammates with appropriate skills and experience
- Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures
Special Projects - Lead or actively participate in special projects
- Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
- Support the analytics team manager via business acumen and technical knowledge
- Meet tight deadlines in a time sensitive and resource constrained project environment
- Provide frequent updates to manager regarding the status of activities and initiatives
- Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
- Identify system and process improvements opportunities and make recommendations
Analytics/Reporting - Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
- Identify system and process improvements and recommend process improvement plans
- Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
- Maintain reporting continuity, integrity, and communication among analytical departments
Other Duties - Champion the DaVita Mission and Values both internally and externally
- Attend team meetings, phone conferences, and training as scheduled or needed
- Perform other duties as assigned or required
- Travel required: up to 5%
MINIMUM QUALIFICATIONS - Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
- Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
- Demonstrated strengths in teambuilding and leadership skills
- Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
- Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)
Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
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Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to to learn more or apply.
What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
Salary/ Wage Range $78,000.00 - $93,000.00 / year
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Job Tags
Local area, Remote job,