Job Description
Job Details Job Location Illinois Technical Center - Elk Grove Village, IL
Salary Range $38.46 - $45.67
Description Title: Regional Service Supervisor
Company Profile: Established for over 50 years, Yamazen Inc. is a leading importer and distributor of quality CNC manufacturing machinery, including machine tools and injection molding machines. We service manufacturers in the automotive, aerospace, construction equipment, medical, and I.T. industries.
Opportunity: The position is responsible for planning, prioritizing, and managing technical service activities; prioritizing tasks and working with schedulers/dispatchers assigning team members to ensure that the team's resources are used effectively and that customer service agreements are fulfilled; completing estimates for Field Service Technicians; ordering and maintaining parts to support customer needs.
Position Responsibilities: - Lead a team of Service Technicians. Review and approve time, manage overtime. Expense reporting and approvals.
- Ensure that repairs, maintenance and installations are completed on time, within budget, and according to customer requirements.
- Provide front-line technical support for technicians and customers. Handling service-related customer complaints/Issues.
- Parts ordering and tool inventory control. Manage parts requests from technicians and customers.
- Develop, evaluate, and review technical service procedures and standards, and research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team.
- Work with sales, installation scheduler, technicians and customers to manage installations.
- Mitigate work order and billing issues.
- Assist Service coordinator with dispatching service techs.
- Support NSM in managing P/L. Complete Weekly Region update for NSM.
- Optimize all activities to support the budget. Monitor cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards.
- Customer visits and relationship development.
- Monitor and develop operational efficiency, productivity, personnel performance as well as fixed costs.
- Research and drive business opportunities within scope of strategy.
- Provide same day response times for customers.
- Identify technician's technical abilities and recommend training needed to develop where needed. Utilizing the training matrix for direct reports.
- Manage daily billing and contract compliance. Track invoicing, review accuracy and approvals.
- Performance reviews and position requirements.
- Recruitment and interviews of technicians/support staff.
- Effectively onboard new hires coordinating with IT, HR and NSM to support where needed
- Other duties, as assigned.
Qualifications - The preferred candidate will possess a strong service background that includes direct experience in troubleshooting and repair of major CNC machine systems, with the ability to read part diagrams and schematics.
- Technical experience, preferably with course work and/or a degree.
- Supervisory experience.
- Quick at learning, teaching, and implementing systems and software.
- Strong team building and collaborative working skills.
- Superlative communication skills. Positive and purposeful leadership.
- Must be able to travel regionally every week to visit office(s), individual ST's, Sales management, customers, and vendors.
Compensation and Benefits: Range: $80-95k
In return for quality results, Yamazen Inc. provides a competitive compensation package including salary, business allowance and semi-annual bonus opportunities. Employee benefits include company paid medical, dental, vision, short- & long-term disability, AD&D and life insurance within the first 60 days, 401K with company match, and more!
Time off: Vacation / Personal sick days / Company paid holidays
Misc: Mileage reimbursement, Company provided uniforms, Company phone & iPad, New car discount program, Employee Assistance Program.
No phone calls please.
Yamazen is an equal opportunity employment company. All applicants are considered regardless of age, race, sex, color, national origin, religion, marital or veteran status, sexual orientation or any other protected status.
Job Tags
Holiday work, Contract work, Temporary work,