Job Description

• Operate Pass Portal accurately and efficiently.
• Handle cash with precision and care.
• Sell season passes (new and renewals).
• Take and upload photos for season passes.
• Print and distribute season pass cards.
• Provide accurate pricing information and highlight season pass benefits.
• Process parking refunds as needed.

• Sell tickets and upsell to season passes when appropriate.
• Understand and explain all promotions and discounts.
• Process coupons accurately.

• Follow proper cash handling procedures.

• Scan tickets and respond appropriately to scanner messages.
• Ensure only guests with valid tickets, season passes, or hand stamps are admitted.
• Direct guests without valid tickets to the ticket booth.
• Notify supervisor of issues or concerns as indicated by scanners.
• Ensure compliance with ticket type restrictions during group events and buyouts.
• Direct guests who receive free drink wristbands to Guest Services for proper distribution.

• Apply hand stamps accurately for re-entry.
• Alert supervisor when supplies are low.

• Demonstrate familiarity with Guest Services and park-wide policies.
• Provide accurate information from the FAQ handout.
• Know the locations and schedules of attractions, shows, restrooms, lockers, strollers, and other guest amenities.
• Remain up to date on daily changes such as ride closures, weather impacts, and event schedules.
• Guide guests to appropriate services or locations as needed.

• Ability to maintain a positive attitude and constant smile.
• Ability to use radio communication codes accurately and efficiently.
• Ability to maintain a neat, clean, and professional appearance.
• Ability to assist in maintaining a clean and safe work area.
• Ability to communicate effectively and clearly.
• Ability to enforce park policies while addressing guest concerns in a friendly manner.
• Ability to work in all Guest Services locations.
• Ability to handle cash transactions efficiently and accurately.
• Ability to report for scheduled shifts consistently.
• Flexibility to work various shifts, including weekends and holidays.
• Ability to participate in training session to enhance customer service and transaction skills.
• Hosts who are a minimum of 18 years old must pass background check.

Job Tags

Similar Jobs