Job Description

At VCA Colonial Animal Hospital, we’re taking care of the future of veterinary medicine by working hard to deliver the best medical care for pets, as well as the best experience for clients. We are fully committed to enhancing our patient’s lives through excellence in comprehensive care, diagnostics, surgery and dentistry for dogs and cats of all ages. The role of General Practice Manager demands a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians. The successful candidate will have experience in Human Resource and personnel management, Marketing, and Business development. Your strong financial and operational acumen will be put to good use! The General Practice Manager—under the guidance of the Hospital Manager and Director, in partnership with the Medical Director—performs a wide range of administrative activities related to the practice. This includes mentoring the general practice teams and overseeing the business operations of the general practice service, ensuring the business growth and profitability of this department; and supporting the hospital’s mission of delivering high quality patient care and exceptional client service. Skills and Qualifications 2 to 3 years of customer service and financial budget management experience. 3+ years of veterinary hospital/clinic experience preferred. Knowledge of sales and marketing techniques. Excellent verbal and written communication skills, especially to a diverse range of audiences and settings. The ability to make decisions, delegate responsibility and achieve results with hospital team members. Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude. Respect for and willingness to work with clients and their pets. Must be able to handle multiple tasks and deal with an environment of changing priorities. Job Responsibilities: Direct and develop the GP DVM and staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations. Oversee the hiring, reviewing, disciplining and terminating of professional team, in accordance with and with the approval of the Hospital Manager. Manage the financial accountability for the general practice hospital, oversee revenue and limit expenses while partnering with the leadership team to increase revenue and limit expenses; work with Hospital Manager to prepare and submit operating plan, cap-ex expenditures and participate in the evaluation process. Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital. Maintain client/patient medical/surgical records for general practice and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient. Supervise the administration and case review of client medical complaints for the general practice service. Positively represent the hospital and VCA in the professional community and to the general public. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr VCA Animal Hospitals

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