Game Technician
**Q Casino + Resort**
1 Positions
ID: 86124
Posted On 10/02/2024
**Job Overview**
**Job Details**
**Description**
**Q CASINO + RESORT**
**POSITION DESCRIPTION**
**GAME TECHNICIAN**
**BASIC FUNCTION**
Maintain and repair slot machines, arcade games, attractions and their component sub-assemblies, related electronic and/or mechanical equipment.
**ORGANIZATIONAL RELATIONSHIPS**
a) Reports to: Gaming Operations Manager and Lead Game Technician
b) Supervises: N/A
**SPECIFIC DUTIES AND RESPONSIBILITIES**
+ Ensure compliance with all federal, state and local regulations, Internal Controls and company and departmental policies and procedures.
+ Maintain effective working relationships with Iowa Racing & Gaming Commission Representatives, particularly the duty to disclose and cooperate per IRGC rule 13.2(1)h.
+ Maintain effective working relationships with other departments and employees.
+ Ensures proactive customer service, personally resolving customer problems as required.
+ Performs maintenance and/or repair as needed, or as directed.
+ Move, convert, install and remove machines as required.
+ Assists Slot Attendants with ticket fills and other small repairs per Internal Controls as needed or directed.
+ Game Maintenance and Repair: Perform routine maintenance on arcade games, ticket redemption machines, and attractions to ensure optimal functionality. Identify and troubleshoot mechanical, electrical, and technical issues.
+ Technical Support: Provide technical support to arcade game attendants and staff to address immediate issuesand concerns. Assist in training staff on basic troubleshooting and maintenance tasks.
+ Repairs and Upgrades: Repair or replace malfunctioning components, parts, and circuitry in arcade games and equipment. Install software updates and upgrades as needed to enhance game performance.
+ Quality Control: Conduct regular quality checks on arcade games to ensure proper operation, sound,graphics, and game-play. Maintain consistency in game performance and appearance.
+ Preventive Maintenance: Develop and implement a preventive maintenance schedule to proactively address potential issues and extend equipment lifespan.
+ Documentation and Reporting: Maintain accurate records of maintenance and repair activities, including parts used and procedures followed. Generate reports on game performance and maintenance status.
**EDUCATION, TRAINING AND EXPERIENCE**
+ High School diploma or equivalency certificate.
**STANDARDS OF PERFORMANCE**
+ Be able to comprehend basic mechanical slot machine functions & perform minor mechanical repairs such as coin jams, hopper jams, etc.
+ Be able to comprehend basic electronic theory & its practical applications.
+ Be able to learn intermediate & advanced electronic theory & applications.
+ Well-organized, produce legible & accurate paperwork & possess good cash handling skills.
+ Able to independently diagnose a problem??s cause through observation and analysis of outward symptoms, then perform required repairs within established procedures, but using initiative as the situation dictates.
+ Willing & able to work non-traditional schedules during special projects, particularly early mornings, nights, holidays and weekends.
+ Act as technical advisor to the Gaming Operations Shift Manager and/or the IRGC on duty, as required.
+ Able to work in busy, crowded and potentially stressful conditions, and able to remain composed when dealing with irate customers.
+ Strong customer service skills, personality and orientation.
+ Excellent written and oral communication skills
+ Ability to read and interpret technical manuals, schematics, and diagrams.
+ Excellent problem-solving skills and attention to detail.
+ Strong communication skills to interact with guests, staff, and suppliers.
+ Ability to work independently and prioritize tasks effectively.
**MENTAL AND PHYSICAL REQUIREMENTS**
+ Generally light, with occasional medium and/or heavy work (must be able to lift up to 50 pounds).
+ Able to spend extended periods standing, walking, stooping, crouching, kneeling, pushing, pulling, fingering, grasping and/or lifting.
**WORKING ENVIRONMENT AND CONDITIONS**
+ Generally, works indoors, repeatedly exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment. Some minor outdoor work is occasionally required.
**EQUIPMENT AND TOOLS**
a) General office equipment including, but not limited to:
+ Computers and computer-based equipment.
+ Various slot machines, their sub-assemblies & components
+ Various mechanical hand & power tools.
+ Electrical and electronic test equipment, such as oscilloscopes and multi-meters.
+ Various Arcade Games
+ Axe Throwing Equipment
+ Duck Pin Bowling Equipment
+ Intercard Kiosks
**Qualifications**
+
Primary Contact
305174
Jeanne Hendricks
Human Resources Manager, Human Resources
563-585-2953
Phone
Phone
Phone
Fax
jeanneh@qcasinodbq.com
True
False
True
**Job Details**
Categories
Casino
Human Resources
Mechanic
Location
Dubuque, IA
Job Type
Employee
Full/Part
Company ID
1202
Job REQ #
86124
# Positions
1
Start Date
20241002
End Date
20241129
Featured Job
TH Ad
TH Comments
**Similar Jobs**
Table Games Dealer
Q Casino + Resort
Game Attendant
Q Casino + Resort
Lead Game Attendant
Q Casino + Resort
Service Technician
Bodensteiner Implement Co
Service Technician
Bodensteiner Implement Co
Service Technician
Bodensteiner Implement Co
Service Technician
Bodensteiner Implement Co
Service Technician
Bodensteiner Implement Co
Service Technician
Bodensteiner Implement Co
Service Technician
Bodensteiner Implement Co
**Share this Job**
Q Casino + Resort
**About the Company**
**Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds?** Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!
Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for **gaming, live performances, and culinary excellence.** As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.
Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. **With over $100 million earmarked for property enhancements** , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.
Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. **Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!**
Access Dubuque...Leasing Agent The Residential Leasing Agent is responsible for the leasing and marketing results and for maintaining positive resident... ...conflicts effectively while maintaining a positive environment. Experience ~Excellent customer service skills with a focus on building...
...Description MED-Star Transit Service is looking for compassionate drivers for our Sioux Falls, SD operation. Primary responsibilities will... .... We have a fleet of late-model wheelchair and stretcher vans. If you enjoy working with people and driving, let's get together...
...is currently seeking per diem LTC Certified Nursing Assistants (CNA) Licensed Practical Nurses (LPN) Registered Nurses (RN) to work... ...commit to the assignment requested. Must be available every other weekend (minimum) Responsibilities and Duties - All Nursing Staff...
Heavenly Massage and Spa is looking for Nail Technicians who can deliver outstanding customer service while providing high quality manicures and pedicures. We want somebody who can demonstrate a positive attitude and maintain a professional image.RESPONSIBILITIES:-...
...SEO Manager Location: Hybrid in Culver City, CA (Onsite Tuesday, Wednesday, and Thursday) Duration : 12 months to start Pay: Up to $88 per hour DOE (W2 and benefit options) Planet Interactive is looking for a SEO Manager to join our well known Fortune...