Job Description

A Japanese manufacturer is seeking a Customer Service/Sales Assistant to join its U.S. team.

This position involves interacting with customers to answer inquiries, address complaints, and provide information on products, logistics, and services as needed.

The ideal candidate will have at least three years of experience in customer service, logistics coordination, or sales support with manufacturing or sourcing companies, along with strong problem-solving skills.

Familiarity with Japanese business culture is an advantage.

• Interacting with customers over the phone, by email to identify customer needs and/or problems and conducting any necessary investigation or research to provide information, answer questions, and troubleshoot in a timely manner.
• Resolving complaints and complex service delivery issues in a timely manner.
• Monitoring and responding to daily email or inquiries from customers and referring sensitive problems to the appropriate individuals.
• Adjusting billing errors as needed
• Corresponding with current and potential customer to provide information about the Company’s products and services.
• Receiving and processing customer orders and soliciting sales of new products or services when appropriate.
• Following up on all customer calls and inquiries.
• Gaining and maintaining up-to-date knowledge of relevant company products to more efficiently assist customers as needed.
• Assisting Sales Managers for arranging orders/ shipments for customers; preparing orders, providing shipping documents, following up on deliveries with Logistics or Warehouse, monitoring open orders.
• Monitoring inventory of stock chemical items, and place orders to vendors as needed.
• Placing orders to vendors upon customer’s demand.
• Adding new parts to the system.
• Adjusting inventory in the system as needed.
• At any time performing additional duties outside the scope of the job description as needed or requested.
• Assisting accounting related tasks
• Shipping orders in the system
• Processing of return product in the system

Requirements:

• High School Diploma or GED; and more than three years related experience; or equivalent combination of education and experience.
• Strong customer service skills, experience working with and cultivating customer relationships
• Effective time management skills and attention to detail
• Self-sufficient with strong problem-solving skills
• Proficiency in MS Office; Word, Excel, Outlook
• Knowledge of Epicor Systems a plus.
• Team-oriented, focus first on team-work and team building
• Japanese language skills and familiarity with Japanese business culture are a plus.

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