Job Description

Our hiring manager is looking for a contract candidate to support during a LOA. We are looking for someone that can support ASAP.

Administrative Coordinator

Location:San Leandro

Pay$23-$25/hr.

• Follows all confidentiality rules regarding customer information.
• Takes ownership of job assignments based on skill set and experience, and obtains approval from a supervisor or manager for any additional manpower needed.
• Assists with client inquiries and answers questions regarding payment history, account updates, and customer service issues.
• Maintains a high level of professionalism in verbal and email communication, focusing on problem-solving and achieving win-win interactions.
• Promotes excellent customer service to establish solid relationships with customers.
• Handles customer complaints in a timely manner and escalates pertinent matters to management as needed.
• Interacts courteously and professionally with all existing and potential customers via in-person, phone, fax, and email, ensuring complete satisfaction in all operational matters.
• Maintains excellent customer service with vendors, sales, transportation, and operational teams to foster strong relationships.

• Receives work requests from customers and salespeople via phone, fax, email, and the Web Portal, verifies accuracy and completeness, and obtains missing information if necessary.
• Takes ownership of customer relationships to ensure satisfaction with all services, aiming for a 100% quality rating.
• Enters orders in the Order Entry System and confirms and converts jobs according to policy.
• Produces necessary paperwork for crews to perform daily functions on-site, including bills of lading, maps, timesheets, etc.
• Creates move files and maintains accurate hard copy records of projects.
• Completes all paperwork accurately and neatly, submitting it to operations daily, including timesheets, bills of lading, tick sheets, inventories, and disposal forms.
• Reviews all returned paperwork from the field daily for accuracy and completeness, including bills of lading, timesheets, and safety huddles, and communicates errors to management.
• Exports all crew hours in Order Entry timely and accurately each day.
• Communicates possible claims to the claims manager daily.
• Coordinates all storage in/out with the Warehouse Coordinator daily.
• proficient in (CMS) and Order Entry System.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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